Overview
At Chat Hero ®, we value your privacy and are dedicated to safeguarding your personal data. This Privacy Policy aims to inform you about how we protect and handle your personal data when you visit our website “Website” , regardless of your location. We also want to make you aware of your privacy rights and how we ensure legal protection for your data.
Our website, https://chat-hero.io/ ("Chat Hero", "Website", "Company", "We", "Us", "Our").
Data Controller
This Privacy Policy is issued by Chat Hero® and we take responsibility for your personal data and the content of this Privacy Policy.
If you wish to contact us regarding this Privacy Policy, please email us at [email protected]
Data We Collect
Some data will be automatically collected by our Website (for more details, please refer to the section on Cookies below).
Technical data:
- This includes technical information, such as the type of device (and its unique device identifier) you use to access our Website, the IP address used, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and mobile network information.
- Information about your visit to the Website, including the URL, referring site, your activity on our Website, and the site you exit to.
Other data will only be collected if you voluntarily submit it, for example, by filling in a form on our Website.
Depending on your use of our Website, we may collect some or all of the following data you provide us with: email address, name, business/company name, contact information (postal address, telephone number), and any other information you provide when contacting us.
If you fill in the “Contact Us” form on our Website and submit it, your inquiry along with the personal data you provide in the form will be transferred to the appropriate representative of Chat Hero®.
Purpose And Legal Basis For Processing Your Personal Data
Below, we outline how we plan to use your personal data and the legal bases on which we rely to do so. We have also identified our legitimate interests.
We use the aforementioned Technical Data to protect the security and effective functioning of our Website, ensure that content on the Website is presented in the most effective manner for you and your device, and generate analytics and reports of Website usage.
It is necessary for our legitimate interests to monitor how our Website is used, understand our Website visitors better, keep the Website updated, improve its layout and information, and provide a better service to users.
We use the data you provide through forms on our Website to process initial inquiries, manage our relationship with you, handle any enquiries, correspondence, concerns, or complaints you raise, and maintain the information provided, such as your name, title, address, telephone number, mobile phone number, email address, organization details, and details of the inquiry. We do not store such data on our Website.
Change Of Purpose
We will only use your personal data for the purposes for which we collected it, and we will obtain your consent for such use when required.
Please note that we may process your personal data without your knowledge or consent in limited situations where this might be required or permitted by law.
Sharing Your Personal Data
We may share personal data with the following categories of recipients:
- IT service providers (e.g., infrastructure and IT services providers, web-hosting services)
- analytics and search engine providers
- Chat Hero® employees (particularly if you fill in a form on the Website)
- government or other law enforcement agencies for legal reasons
Third-Party Links
Our Website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy policy of every website you visit.
Cookies
We may use cookies and similar technologies on our Website. Cookies are small files containing information that are downloaded to your device when you visit our Website. We use them to offer you an optimal and personalized customer experience, track visitors, and improve our services. You may refuse to accept cookies by adjusting your Internet browser settings appropriately.If you continue using the Website, you agree to our use of cookies and similar technologies on the Website.
The Website does not collect any personal information through Cookies.
Google Analytics
We may use Google Analytics, as well as other analytics providers from time to time. We and third parties like Google use first-party and third-party cookies to inform, optimize, and serve ads based on your past visits to our Website.
Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to monitor the use of our Website and shares this data with other Google services. Google may use the collected data to contextualize and personalize ads within its own advertising network.
Disclosures of your personal data
Compliance With Law, Responding To Legal Requests, Preventing Harm And Protecting Our Rights
We may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties if and to the extent required or permitted by law or if such disclosure is reasonably necessary:
– To comply with our legal obligations;
– To comply with legal process and respond to claims asserted against us;
– To respond to requests related to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability.
The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights and proper protection of our business against risks.
Third parties service providers
We can use third party service providers to help us provide services related to the Website. Service providers may be located inside or outside of the European Economic Area (“EEA”).
These providers have limited access to your information and are contractually bound to protect and to use it on our behalf only for the purposes for which it was disclosed and consistent with this Privacy policy.
Business transfers
We can use third party service providers to help us provide services related to the Website. Service providers may be located inside or outside of the European Economic Area (“EEA”).
These providers have limited access to your information and are contractually bound to protect and to use it on our behalf only for the purposes for which it was disclosed and consistent with this Privacy policy.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Data retention
how long will we use your personal data for?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Retention of Your Personal Information
We may keep your personal information for no longer than necessary for the purposes for which the personal information is processed.
The length of time we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal or contractual rights. When data is no longer required to be kept, it will be destroyed.
How We Protect Your Personal Information
We are committed to protecting your personal information and respecting your privacy. We will ensure that your personal information is processed fairly, lawfully and in accordance with your rights and that the data collected is adequate, relevant and not excessive for the purposes specified in this Privacy Policy.
We commit to protect your personal data in accordance with best business practices and applicable laws. We assure you that your personal information is kept by us in a secure manner. We maintain appropriate technical and organisational measures to prevent your data from being processed in an unauthorised or unlawful way.
We employ security protocols to ensure that all transactions are carried out in a totally secure manner.
Your legal rights
Chat Hero® would like to make sure you are fully aware of all of your data protection rights. Every Website visitor is entitled to the following:
The right to access :
You have the right to request Us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification:
You have the right to request that We correct any information you believe is inaccurate. You also have the right to request Us to complete the information you believe is incomplete.
The right to erasure:
You have the right to request that We erase your personal data, under certain conditions.
The right to restrict processing:
You have the right to request that We restrict the processing of your personal data, under certain conditions.
The right to object to processing :
You have the right to object to processing of your personal data, under certain conditions.
The right to data portability :
You have the right to request Us to transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Response to your requests:
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Right to lodge a complaint with a supervisory authority
If you are in the EU you also have the right to lodge a complaint with the data protection authority in the Member State of your residence, place of work or place of the alleged infringement if you consider that our processing of your personal data infringes the GDPR.